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The extension cannot connect. Confirm the administrator-supplied production build is loaded from a permanent folder, sign in to the intended account, and choose the workspace shown in Connect securely. Check Settings → Extensions for Connected. Recording does not start. Grant browser microphone or screen permissions, retry on an ordinary HTTPS page, and refresh after reloading the extension. Restricted pages and unsupported sources can block capture. For desktop, check operating-system screen-recording permission. The recording is wrong. The recorder follows the selected tab/window. Repeat with unrelated tabs and notifications closed. Hide Show recording controls when the dock or ink should not appear in video. Instant Replay is empty. The tab must have been visible and permitted. Navigation, a hidden tab, normal recording, privacy changes and blocked origins clear history. Check Saved replay drafts → Resume before discarding a draft. A guest cannot submit. The request may be expired, revoked or exhausted, or the 5-minute/50 MiB limit may have been reached. Preserve the local preview and ask the owner for a fresh link. See uploads and processing, access and sign-in, or capture privacy.