Create and send a request
Open Recording links in Tekma and create a link for the reproduction you need. Set the available limits and expiry, then copy the link to the person reporting the issue. Explain the task alongside the link. For example: “Please record the steps from opening checkout to seeing the delivery error. Use a test address and stop once the message appears.”What the recipient does
The recipient opens the link, reviews the recording request and consent information, and follows the page’s recording instructions. They grant the browser permissions needed for the selected capture source, reproduce the issue, and submit the recording. The page has Prepare, Record, and Review & send stages:- Select Include microphone or Include shared audio if needed. Shared audio depends on the browser’s picker.
- Review and accept I agree to record and share my selected screen.
- Select Choose screen and record, then choose the intended tab or screen in the browser picker. A three-second countdown follows approval.
- Reproduce the problem, pause if needed, then stop.
- Preview the result and send it. You can download the recording or choose Record again before sending.