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Start with the subsystem that failed. Keep a local recording or capture reference while investigating so you can distinguish a source problem from an upload or access problem.

Recording

Extension, desktop, screenshot, Instant Replay and guest capture failures.

Uploads and processing

Upload, chapter, transcript, rendition and import recovery.

Access

Share links, roles, MFA, OAuth scopes, MCP and integration access.

Privacy

Privacy rules, masking, diagnostic omissions and AI boundaries.
When reporting an unresolved problem, include the workspace-independent capture ID or error code, browser/CLI version, capture mode, approximate time and the recovery steps you already tried. Do not include share secrets, MFA material, access tokens, private URLs or raw customer data.